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HOME > FAQs

Frequently Asked Questions

Order Information

To place an order with us, start by browsing our site to find the item/s you wish to purchase, then simply click the “Add to Cart” button. If you’d like to add more items, click on “Continue Shopping” in the pop-up window. Or if you’re done, click “View cart and checkout”. You’ll be taken to a “Shopping Cart” page where you can view everything in your bag, as well as the shipping cost and overall order total. Hit “Begin Secure Checkout” – where you’ll need to fill in all your required details.

Please proceed then to the “Delivery Details” page where you may fill in your delivery address. Once completed you may proceed to the “Payment Option” page. You’ll be directed to a page to select your chosen payment details.

Once done, hit the “Place Order and Pay” button. Now you’re on your way to receiving your very own Tee Notch Beauty parcel.

Should you get stuck along the way or have any questions, please feel free to send us a message on the live chat or drop us a mail teenotchbeauty@yahoo.com and we can talk you through placing your order. Happy shopping!

To check the status of your order, simply click on TRACK NOW Enter your E-mail address and Order ID

Once your order has been processed, packed and ready to be collected by the courier, you will receive a tracking information email that will guide you how to track the parcel’s location.

The cut-off time for same day order processing is 12pm so make sure to get your order in before that time for quicker delivery time. Orders placed before that time (excluding ones placed with Manual EFT) will be processed, packed and collected by the courier on the same day.

You can let us know if there is an issue with the order you placed by sending an email to teenotchbeauty@yahoo.com or by sending a message through our live chat box at the bottom left of the screen.

You can also visit our Contact Us page for more information.

General Information

We deliver Worldwide, deliveries to major centers takes between 1-3 working days with South Africa and upto 5days for International customers
 
For Botswana Clients Only: Parcels are sent out Tuesdays and Thursdays, arrives at Botswana in 72hours. After 72hrs pick up details will be sent to your email. Parcels are to be picked up at the store in Gaborone. Clients are to pay clearance fee at the pickup location.

All orders placed on the website will have delivery arranged to be delivered by Aramex or courier Guy delivery 1-3 days

Deliveries are made during work works on week days. No deliveries are made on weekends.

Payment for goods on Tee Notch can be made in one of four ways: Debit Card, Credit Card, Instant PAYFAST or Manual PAYFAST. Payment pages on Tee Notch are secured and it is completely safe to enter your details. This is indicated by the secure connection lock symbol shown on the URL bar.

If you select Manual PAYFAST as your payment option, please note, banking details will be at the bottom of the order confirmation email you receive. Your payment may take up to 3 days to reflect in our account and once received your order will be processed.

This payment could then take up to 3 days to reflect on our end. With Instant PAYFAST, payment is well, instant. Here’s how to use it:

  1. Select PAYFAST as your payment option during checkout
    2. Select your bank from the list presented
    3. Select an account to pay from e.g. Cheque, Savings (If you only have one account, it will be automatically selected for you and this step will be skipped) The automated process will navigate and populate the relevant fields on your behalf in the background
    4. Your bank will send you a form of payment authentication either by means of SMS, USSD Push message or In-App 6. Once you have successfully authorised your payment, the transaction is marked as complete. You will then receive a notification that the transaction was successful and the order can then be processed. There is no need to send through a proof of payment and no need to wait for the funds to reflect in our account. Tee Notch does not store or capture any of your banking details.

Our website is highly secure with a private, secure connection present on every page including checkout. You can verify the security with the lock symbol shown on the left side of the URL bar.

We do not store any card or private bank information as only payment portals are present in checkout.

All parcels begin delivery in Gauteng at RAM Courier’s headquarters:

  • Addresses within Gauteng receive orders within 1-2 working days
  • Addresses outside Gauteng receive orders within 2-4 working days
  • We do not offer a same day order delivery service and parcels cannot be delivered to PO boxes or post offices
  • Deliveries to rural or remote areas can take longer as RAM Couriers may only service these areas on certain days of the week
We do not offer the option to pay for orders upon delivery as a security concern. We also do not offer purchasing terms for any orders. Delivery is only made once orders are paid in full using one of our payment methods available in checkout.
Yes, Local Pick up is available via instore – 168 curzon road Bryanston gate office park Block 1 (First Floor)  
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